Simply add your desired item to the cart, proceed to checkout, and complete the payment process. Once the payment is received we will ship your order.

Orders can be canceled or modified within 24 hours of purchase. Contact customer support for assistance.

You’ll receive a tracking link via email once your order has shipped.

Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.

Yes, we ship worldwide.

Standard delivery takes 1-3 business days for domestic orders and 3-10 business days for international orders.

For international orders, customs and duties are the responsibility of the buyer and are not included in the shipping cost.

Yes, all shipments are fully insured against loss or damage.

All return requests must be initiated within 14 days of receiving the delivery. The returned items must remain in its original condition with all tags and packaging intact.

Some selective items are non-returnable and it is clearly marked as “No returns on this item” on the product page.

Refunds are typically processed within 7-10 business days after we receive the returned item.

We currently do not offer exchanges. You can return the item, get a store credit and place a new order.

Yes, every item is carefully inspected and authenticated by our team of experts before being listed for sale.

We use a combination of in-house experts and advanced technology to verify each item's authenticity.

Yes. Every purchased item is accompanied by a digital Certificate of Authenticity, delivered to you by email. Should you prefer a physical copy, a printed Certificate of Authenticity may also be requested.

Please contact our support team immediately. If proven inauthentic, you will receive a full refund.

Submit your item details and photos via our website or visit us in person for an evaluation.

We accept secondhand luxury handbags, watches, jewellery and accessories from select brands.

Our commission varies between 20% and 25%, depending on the item and its value.

The timeframe depends on demand, pricing, and condition. Typically, items sell within 14-60 days.

Yes, but a return fee may apply if the withdrawal occurs within the first 90 days.

We offer a range of secure and flexible payment options, including major bank cards, bank transfers, cash on delivery, and flexible instalment payments through Klarna and Walley.

Yes, we offer payment plans via third-party services like Klarna.

Absolutely. All transactions are encrypted and processed through secure gateways.

Yes, refunds for canceled orders will be processed within 3-5 business days.

Each item is carefully assessed and assigned a condition grade Pristine, Excellent, Very Good, Good, or Fair based on its overall condition, signs of wear, and level of use.

It means the item comes with all original accessories, such as dust bags, receipts, and boxes.

Yes, contact us, and we’ll provide additional photos or videos upon request.

No, as pre-owned items, they do not include brand warranties.

You can reach us via email at contact@myluxe.fi or through the Contact Us page on our website.

Our team is available Monday to Friday, 10:00 AM – 17:00 PM (Helsinki Time).

Yes you can visit our boutique located in Pohjoisesplanadi 19, 00100Helsinki

You can book your visit here.

By promoting the resale of luxury goods, we extend the lifecycle of these items and reduce waste.

Yes, all orders are shipped using recyclable and sustainable materials.

No, but creating an account allows you to track orders, sell your items and save your preferences.

Click "Forgot Password" on the login page, and we’ll send a reset link to your email.

Yes, contact customer support to request account deletion.